Shipping policy

Last updated: November 9, 2026

Thank you for shopping with Well Marked. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Each piece is engraved to order, so please allow processing time before dispatch.

You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping is $9.99 and Express is $15, Australia-wide. Delivery estimates are shown at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Tracking information may take time to update after you receive it.

Shipping destinations

We currently ship within Australia only.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. Because every piece is engraved to order, we may not be able to make changes once engraving has started.

Questions?

Contact our team at hello@wellmarked.com.au or use the contact details in our contact information policy.