Every piece is engraved just for them, so we can't take it back or exchange it for a change of mind, including spelling you approved when you ordered. Please check every name and date before you order.

If a gift arrives damaged, faulty or not what you ordered, we'll fix it, so they still get a gift you're proud of.

1. Email hello@wellmarked.com.au within 14 days of delivery.
2. Include your order number and clear photos of the problem. If it went straight to them, they can send the photos to you.
3. We'll replace it or give you a refund, and we'll pay the postage.

If the engraving mistake is ours, we'll make it again for free. If a name was typed wrong on the order, we can't replace it for free, because we engrave exactly what you type.

Refunds go back to the card or account you paid with. How long it takes to show up depends on your bank.

This policy doesn't change your rights under the Australian Consumer Law.