Help
Shipping
Australia-wide, to you or straight to them. Engraved, packed and sent within 1 to 2 business days.
Delivery
Shipping questions
Can you send it straight to them?
Yes. Add their address and we'll post it to them. There's no receipt or price in the box.
Where do you send to?
Anywhere in Australia. We don't ship overseas yet.
How much does it cost?
Standard shipping is $9.99 and Express is $15, anywhere in Australia. You choose at checkout.
How fast do you send it?
We engrave, pack and send every order within 1 to 2 business days.
How long does delivery take?
With Standard, most gifts arrive within 3 to 5 business days after we send them. It can take longer for country areas.
Do you have express shipping?
Yes. Choose Express at checkout for $15. We still need 1 to 2 business days to engrave and pack your gift, then Express gets it to them faster than Standard.
Can I track it?
Yes. We email you a tracking link as soon as it's on its way, so you know when it arrives.
Can I pick it up?
No. Every order is delivered.
Do you work on weekends?
We make and send orders Monday to Friday, not on weekends or public holidays.
Need it by a certain day?
Order at least 10 business days before the date. For a big order, or anything with a tight date, email us at hello@wellmarked.com.au and we'll let you know if we can make it in time.
What if a gift is lost or late?
Email us with your order number and we'll chase it up with the courier for you.
What if the address is wrong?
Please make sure the name and address are right. If a gift comes back because the address was wrong, you'll need to pay to send it again.
